You read that right. Following on from the response to the Mail's poll on the existence of ME the other day, which I wrote about here, those who complained to the newspaper have received the following message:
Thank you for your email, which has been passed to me by Martin Morgan.
First of all, let me apologise sincerely for any offence that may have been
The poll to which you refer was posted by a junior member of staff of Mail
Online in response to a story which questioned once again the causes of ME.
As I am sure you are aware, there is still a great deal to learn about what
lies behind the condition. However, I entirely accept that this is
completely different from suggesting that the condition itself is not real,
regardless of the cause.
I am pleased to report that once the clumsy nature of the poll was drawn to
more senior staff's attention it was immediately removed from the website.
The Mail - both the paper and online - prides itself on its coverage of
medical matters and has devoted much resource over the years into covering
the search of the causes and a cure for ME. Rest assured that we will
continue to do this and that its sufferers continue to enjoy our full
sympathy and support.
We do appreciate all feedback - whether positive or negative - and I am
particularly grateful to you for taking the time and trouble to draw this
to our attention.
With my best regards,
Charles A Garside
So there you are. Props to the Mail for admitting it got it (horribly) wrong, though I think it's a bit naughty to blame a 'junior' member of staff and say only the 'senior' people could sort it out - I think senior people in any organisation should always take responsibility for what their staff do, even when they get it wrong. Well done to those who campaigned hard to challenge the error. I doubt there will be an apology on the site, of course, but you can't have everything.